Contact
Contact & how to order
We answer every message within one business day, Monday to Friday.
How to place an order
1. Order online with PayPal. Every product page has a Buy Now with PayPal button. PayPal accepts all major credit and debit cards — you do not need a PayPal account to use it. All prices are charged in US Dollars (USD).
2. Order by email or bank transfer. Prefer to pay by ACH or wire, or ordering more than one unit? Email us the product, model number, quantity, finish and your US shipping address. We will send a pro-forma invoice with bank details within one business day.
Reach us
Sales and orders: hello@fernstead.com
Support, parts and warranty: hello@fernstead.com
FERNSTEAD is a brand of Hangzhou Xingli Technology Development Co., Ltd., Hangzhou, Zhejiang, China. We ship to United States (48 contiguous states).
Missing or damaged part? Do not return the product. Email hello@fernstead.com with your order number and the part letter from the manual, and we will ship a free replacement within 48 hours for 90 days after delivery.